Every accounting practice is different – these are the things that are really important to us:
It’s all about people
It isn’t about selling products or services, it is about helping people and making a difference. Clients, staff, our families, suppliers and the public – we treat people the way we would like to be treated and if we do this well the dollars and cents fall into line.
An absolute priority is being responsive to our clients, answering phone calls and emails promptly and providing timely and understandable information.
If we see things that are not right, we will alert you and help you fix them. If we think you can improve or develop your business we will talk to you. We won’t hard sell or tell you how you must run your business, that’s your job and you will know a lot more about it than us, but we are happy to share with you what we have learnt over the years.
One thing we focus on is minimising taxes for our clients – why should anyone pay more than they have to? And if a client comes to us with out of control tax debt – we sort it out.
Being up to date
To be able to provide the best service we need to be up to date with accounting and taxation rules, best practices, and technology. Baubre is a member of the Chartered Accountants Australia and New Zealand Council, their NZ Regional Council, the NZ National Public Practice Advisory Group, and has been a member of the NZ Special Purpose Financial Reporting Group. We were very early adopters of Xero (2007) and have had a lot of ongoing input to Xero since then. Martin is currently a member of their Global Advisory Council.
Using technology effectively
Technology has been a huge time saver for us and our clients – but it has to be simple and good value technology. Often when clients move to us they are still using old desktop accounting systems and a manual payroll system. Just by moving them to Xero and an online payroll provider saves them many hours each week.
One size does not fit all
Accounting is not a sausage factory. While we streamline and automate where we can every single client is different and this requires experienced and appropriately skilled staff to make the right decisions to get the best result. Our staff are qualified Chartered Accountants and we do all accounting work in-house, we don’t outsource our accounting work to third parties.
Price is what you pay – value is what you get (Warren Buffet)
We strive to provide the best service and the best value. We publish our rates on our website, tell you what your job will cost and when we will do it, and we stick to it. We don’t charge you every time you pick up the phone and call us or email us.
We don’t use paid advertising either, all our clients come from referrals or via our website. If you have friends that we can help or if you would like to talk to us about other ways we can help you then we would love to hear from you!